A Quality Assurance Program has been launched for the Ministry of Finance (GOP) to effectively control and improve its operational quality, performance, and Customer Satisfaction. The prime focus of this program is to increase its customers’ satisfaction level, raise its service quality, improve internal working efficiency, and give the Ministry a strong local and global credibility. This Quality Assurance Program has absolute and full support of the Minister of State for Finance and the Finance Secretary along with the full commitment of all the Additional Secretaries/ Sr Joint Secretaries leading various Wings of the Ministry.

The Ministry of Finance’s deep sense of commitment for the achievement of the Quality goals must be understood from top to the lowest level of management and employees. For this reason, the top management has established a Quality Assurance (QA) Wing which will be responsible for coordinating with all the Wings. The QA Wing is being headed by a Joint Secretary (Quality Assurance).

It should be clearly understood by all that quality planning, control and improvement are interdisciplinary functions involving all aspects of this Ministry’s operational components and are not the sole responsibility of the Quality Assurance Wing. Ultimately, our quality objectives can only be achieved by respective Wings and all individuals performing their assigned duties in strict compliance with the standards as outlined in their respective policies and procedures. The measurement, control and improvement of quality, shall therefore be the responsibility of every Wing. In this regard, all Additional Finance Secretaries/ Sr. Joint Secretaries and officers under their command are accountable for the quality of their Wings/ departments/ Sections. In order to do that, they will assign the role of Departmental Quality Assurance Coordinators (DQACs) in each Wing, who will work in close liaison with and under the guidance of the Quality Assurance Wing to achieve the quality policy, objectives and goals of Ministry of Finance.

All employees of the Ministry of Finance, both officers and staff, are the source and hope for making this program successful. They should be encouraged, supported, and respected by their seniors for taking part in this Quality Assurance Program. All persons must be encouraged to participate and contribute towards pointing out quality problems with an aim to solve them through extensive root cause analysis. The information and data in this regard must be used and shared with a positive constructive attitude and dignity.

All officers and staff are directed to fully cooperate with the Quality Assurance Wing and the Departmental QA Coordinators (DQACs). We are confident that together we shall be able to raise the Quality of the Ministry of Finance and make it a role model in the Government of Pakistan.